TRANSPARENT POLICY
Refund & Cancellation Policy
Last Updated: October 2026 | Fair, Transparent & Razorpay Compliant
1 Vedic Store Product Returns & Replacement
We take immense care in sourcing authentic Rudraksha, Yantras, Gemstones, and Healing Crystals, followed by sacred Vedic Prana Pratishtha consecration.
- Damaged or Defective on Arrival: If an item arrives physically damaged or defective in transit, please notify us within 7 days of delivery with an unboxing photo/video on WhatsApp (+91 8949151567) or email (jay@jayrathore.com). We will dispatch an immediate free replacement at zero extra cost.
- Wrong Item Received: If the product received differs from what was ordered, we will arrange a reverse pickup and deliver the correct item immediately.
- Consecrated Spiritual Items: Because Vedic products undergo personalized spiritual rituals with your specific birth details (Name & Gotra), returned items cannot be resold to other buyers. Hence, returns based on subjective change of mind post-consecration are not eligible for full refund once dispatched.
2 1-on-1 Consultation Cancellation & Rescheduling
- Advance Rescheduling: You may reschedule your booked consultation session free of charge by informing our support team at least 24 hours prior to the scheduled slot.
- Full Cancellation: If you request a full cancellation at least 24 hours prior to the session, a 100% refund will be initiated to your original payment method.
- Completed Consultations: Once a 1-on-1 private consultation session has been conducted by Numerologist Jay Rathore, consultation fees are non-refundable as the expert time and manual birth chart synthesis have been fully rendered.
3 Refund Processing Timeline
Approved refunds are credited directly back to the original payment source (UPI, Credit/Debit Card, or Netbanking) via Razorpay within 5 to 7 working days, depending on your issuing bank's settlement cycle.
4 How to Request a Refund / Return
To initiate a return or refund request, please provide your Order Number / Booking Mobile Number to:
WhatsApp Support: +91 8949151567
Email Support: jay@jayrathore.com
Response Time: Within 12 to 24 Business Hours